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Returns & Exchanges

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Returns & Exchanges

Right of Cancellation

When you make a purchase on this website, you have the right, save for the exceptions referred to below, to cancel the purchase without the need to give us any reason within 14 days from the date the goods are received by you in accordance with the EU Consumer Rights Directive. 

In order to make such a cancellation you must send us notice in writing to sales@connemaracelticcrystal.com with an unequivocal statement that you wish to cancel your purchase within 14 days from the date on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

You must also return the goods to us immediately, unused, in their original packaging and with the original order confirmation without undue delay and not later than 14 days from the date we receive your notification of cancellation. You are solely responsible for the cost of returning the goods to us, and for ensuring that the full and correct postage is paid. You are also responsible for the risk of any loss or damage of the goods upon receipt of delivery of the goods by you and while in transit to us. We cannot accept responsibility for goods lost in transit and you are strongly recommended to obtain proof of posting when returning goods. Title and risk to the goods shall pass back to us when received by us.

Provided that the terms of this policy are complied with we agree to reimburse you the purchase price plus the delivery costs which you paid for the goods without undue delay and not later than 14 days from the date we receive your notification of cancellation using the same means of payment as used by you, unless you agree otherwise. We may withhold reimbursement until we have received the goods back from you.

This right of cancellation does not apply to personalised goods (which includes engraved goods), goods made to your specifications or earrings.

 

Refund or Exchange 

In addition to the right of cancellation set out above for goods ordered on this website we will provide you with a refund or exchange provided that the following conditions are adhered to:

     The goods are unused;

    The goods are returned within their original packaging;

    The goods have not been engraved or personalised or made to your specification;

    The return is made within 30 days of the date of purchase of the goods; and

    The goods are accompanied by a print out of the original order confirmation.

 

This right of exchange or refund does not apply to earrings.

The shipping cost for the return of goods will be borne by you. Please allow 30 business days for us to process your return when received by us. You are responsible for the risk of any loss or damage of goods upon receipt of delivery of the goods by you and while they are in transit to us. We cannot accept responsibility for goods lost in transit and we strongly recommend that you obtain proof of posting when returning goods. Title and risk to goods shall pass back to us when received by us.

 

Return of Allegedly Defective Goods

In the event that you wish to return allegedly defective goods you should send the goods to us with together with the original order confirmation.

The shipping cost for the return of goods will be borne by you. You are responsible for the risk of any loss or damage of goods upon receipt of delivery of the goods by you and while they are in transit to us. We cannot accept responsibility for goods lost in transit and we strongly recommend that you obtain proof of posting when returning goods.

When the goods are received by us they shall be assessed by our Quality Control Department. If the Quality Control Department determines that the goods are defective such that you are entitled to a refund under law we shall offer you a refund, repair or replacement in respect of them. In the event that the Quality Control Department determines that the good(s) are not defective you shall be notified accordingly and the return of the good(s) to you shall be arranged, the cost of such return shall be borne by you.

Please note that this returns policy only applies to the original purchaser of the goods.

Nothing in this policy affects your statutory rights.